Machinery AI Assistant
Machinery & support
Machinery AI Assistant: intelligent support for OEMs with technical chat, knowledge bases and semantic search on machine documentation.
Fragmented technical support
Machinery manufacturers and distributors manage manuals, schematics, spare parts and support across fragmented channels. Teams waste time searching; customers open generic tickets; expertise stays with senior staff or closed cases.
One assistant per machine
Machinery AI Assistant (Sapienta) turns each machine’s technical documentation — manuals, videos, BOMs, service notes, past cases — into a conversational assistant with source-grounded answers. Each project represents a machine or product line with its own library, component topology and role-based access.
Features
- 1 Technical chat with citations from manuals and per-machine knowledge bases
- 2 Semantic search across PDFs, images, videos and historical tickets
- 3 Knowledge nodes and graphs for complex product lines
- 4 Dashboards for support teams and content updates
- 5 Tickets from conversation (advanced plans) and photo/log attachments
- 6 Role-based access for customers, technicians, suppliers and R&D
Industries & clients
Machinery AI Assistant for machinery manufacturers and industrial operators.
