AI Solutions
Machinery AI
AI assistant specialized in industrial machinery: every machine's knowledge made available to technical operators and customers.
- Technical chat
- Knowledge base
- API & integrations
Preview
Chat interface for technical support with source citations
Industries & clients
Machinery AI Assistant solutions for machine manufacturers, resellers and operators in industrial machinery.
The challenge
Operators struggle with complex manuals and senior know-how does not transfer. Technical support is slow, multilingual, often requiring site visits or generic tickets.
The solution
An AI assistant trained on the full body of machine knowledge: manuals, historical tickets, images and diagrams, expert interviews. It cuts support and training time, and lets machine vendors offer AI bundled with their product; it also includes integrated ticketing whose resolutions feed the knowledge base.
Features
- Knowledge base on manuals, tickets, diagrams and expert know-how
- Integrated ticketing system: validated resolutions enrich the knowledge base
- Interview engine to capture knowledge from expert operators
- Technical chat with source citations
- APIs for external access to the service
- Custom integrations with ERP, CRM and MES
- Flexible subscription plans
- SaaS or on-premise deployment
- White-label and resellable alongside the machine
What it includes
Complete knowledge base
Manuals, historical tickets, diagrams, images and expert interviews feed a knowledge graph for each machine or product line.
Integrated ticketing system
Technical support request management with tracking, assignment and resolution: every solution validated by the team is automatically added to the knowledge base, enriching it over time.
Conversational assistant
Multilingual technical chat with citations to official sources, semantic search across PDFs and diagrams, answers for training and field support.
Integrations and distribution
APIs for external access, integrations with ERP, CRM and MES, support team dashboard, SaaS or on-premise plans and white-label resale alongside the machine.
AI Solutions
Let’s assess your use case
We start with your process, available data and expected outcome. The first conversation is free and without obligation.