Customer platform for sales networks
GenClient
GenClient automatizza il post-vendita: risponde sulla base della documentazione approvata, gestisce le richieste e passa al team solo quelle che richiedono intervento.
- 24/7 AI assistant
- Tracked tickets
- Cloud or on-premise
From customer to resolution
One environment connects customers, products, documents and requests. AI answers from approved content and hands the case to your team when needed.
- 01 Records & documents
All the context, connected
- 02 AI assistant
Source-backed answers, 24/7
- 03 Ticketing
Every request stays traceable
- 04 Analytics
Times, workloads and costs under control
Preview
Control panel — customers, products and tickets in one view
AI ticketing
AI steps in when needed. Your team stays in control.
Choose the right level of automation for every request type and change it over time.
- 01
Manual
The ticket is assigned to an operator, with chat, attachments and full history.
- 02
AI-assisted
AI summarizes the case and drafts a reply; the operator reviews and sends it.
- 03
AI-managed
For recurring requests, AI replies and brings in a person only when needed.
Industries & clients
GenClient for companies that want a CRM built around their own sales and support processes — not software they have to adapt to.
The challenge
After a sale, documents and requests remain scattered across email, chats and folders. Staff answer the same questions and there is no measurable service history.
The solution
An AI-powered platform for customers, products, documents, support, tickets and analytics — branded for you and connected to the systems you already use.
Features
- 24/7 answers based on each customer’s documents
- Every answer cites an approved source
- Manual, AI-assisted or AI-managed tickets
- Analytics for service, usage and AI costs
What changes
Less time spent, more customers supported.
Without a unified workflow
- Documents scattered across email and folders
- Replies limited to opening hours
- Requests lost between channels
- No view of times and workloads
With GenClient
- One archive per customer and product
- AI assistant available 24/7
- Every request becomes a ticket
- Dashboards for service and AI costs
Your team focuses on cases that require expertise; GenClient handles repetition and traceability.
What GenClient includes
Customers, products & documents
Each customer is linked to their products, assigned operator and dedicated content: contracts, warranties, manuals and service records.
Source-backed AI assistant
It answers around the clock from approved manuals and documents, shows its source and turns the conversation into a ticket when your team is needed.
Three-level ticketing
Manual, assisted or automated: AI summarizes the case, suggests replies and involves an operator according to your rules.
Control & analytics
Customers, products, open and resolved tickets, operator workloads, AI use and cost: service performance stays visible.
How we start
From demo to go-live in a few weeks.
- 01
Demo
We start from your organization’s real cases.
- 02
Setup
We import data and documents and apply your brand.
- 03
Pilot
We tune the assistant with a group of customers and operators.
- 04
Go-live
We roll out the service and train your team.
AI Solutions
Let’s assess your use case
We start with your process, available data and expected outcome. The first conversation is free and without obligation.