AI Solutions
Favellia
Favellia automates phone, messaging and email: it handles requests and appointments, contacts customers and involves your team only when needed.
- AI Reception
- Phone, WhatsApp & email
- Promotional campaigns
Preview
Operations dashboard: calls, bookings, contact reasons and outcomes in one view.
The challenge
Missed out-of-hours calls, dormant contacts and recurring requests consume staff time and leave opportunities unanswered.
The solution
Favellia is the AI Reception that automates phone, WhatsApp Business and email: it answers 24/7, manages appointments and tickets, and contacts customers for promotional campaigns.
Features
- 24/7 AI Reception on a dedicated VoIP number
- Phone, WhatsApp Business and email in one flow
- Appointments, tickets and routing to the right team
- Promotional campaigns, customer re-engagement and feedback collection
- Audio, transcripts, outcomes and operational integrations
What Favellia includes
Answers and understands
Interprets the reason for a call from natural speech and answers using FAQs, catalogues, price lists, procedures and validated conversations.
Phone, messaging and email
Handles calls, WhatsApp Business conversations, confirmations, reminders and email follow-ups in one operational flow.
Promotional campaigns
Automatically contacts customers to communicate promotions, confirm appointments, reactivate dormant contacts and collect feedback.
Hands off and tracks everything
Transfers or opens a ticket when needed. Audio, transcripts, collected data, actions and outcomes remain available in the web console.
AI Solutions
Let’s assess your use case
We start with your process, available data and expected outcome. The first conversation is free and without obligation.